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We know that getting precision manufacturing right isn’t just about making parts to spec – it’s about service, reliability, and making your life easier. That’s why we asked for your feedback in our latest customer survey. The responses gave us valuable insights into what we’re doing well and where we can improve. Some things reinforced what we already knew, and others gave us a fresh perspective on how we can better support you. Here’s what you had to say and what we’re doing about it.
Across industries, customers value our expertise, quality, and service. One aerospace manufacturer summed it up best:
“Shearline always delivers high quality components, and their technical team is responsive and knowledgeable.”
“We appreciate Shearline’s proactive updates – if there’s ever a delay, we know about it before it becomes a problem.”
Faster Quotes When You Need Them
We know that getting quotes quickly is crucial for keeping projects moving, but we also understand that accuracy matters just as much. That’s why we’re strengthening our technical quoting team by adding an experienced milling expert. This will help us turn quotes around faster while maintaining the high level of detail and precision you expect.
Priority Production When You Need It Most
We know that sometimes, getting parts faster can make all the difference. That’s why we are exploring the idea of an expedited manufacturing service – a higher priority option for when you need a quicker turnaround.
“It would be great if you could offer an expedited service for an additional fee – sometimes we really need parts sooner.” – Biotech Industry Customer
This would allow customers to request faster lead times at a premium rate, helping to keep critical projects on track without disrupting regular production schedules. We’re currently exploring how this could be implemented to ensure it delivers real value.
Beyond process improvements, we’re always looking ahead to keep Shearline at the forefront of precision engineering in the UK. That means investing in the latest machining technology, refining production techniques, and ensuring we have the right skills in place for the future. Through our apprenticeship program, we’re actively training the next generation of engineers – helping to secure a strong future for both Shearline and the wider industry.
Every piece of feedback helps us fine tune what we do, and we’re already putting your insights into action. From faster quotes to exploring priority production options, we’re focused on making it even easier to work with Shearline.
We take pride in being a trusted, reliable manufacturing partner, delivering high quality, precision engineered components that keep your projects on track. As we continue to invest in our people, processes, and technology, our goal remains the same – to provide the level of service and expertise you can count on, every time.